In order to succeed and prosper in our continually changing global marketplace, it is all important that diversity becomes the norm in the workplace in the 21st Century.
Whether one agrees or not is no longer an issue because diversity is already here. But how does diversity impact the modern business? And how can CEOs, directors, executive programs and HR personnel can accommodate the changes?
Below are a few things to keep in mind:
- Demographics are clearly changing: ethnicity, religious belief, sexual orientation, age, various skills and disabilities, levels of education and language are more critical than before.
- Client needs have changed: expectations of services offered age extremely high. Employers must be aware of the new and demanding attitudes.
- Serve clients in other languages – many companies provide services in languages other than English: Cantonese, Spanish, Mandarin, Hindi or Punjabi.
- Consider learning other languages: Cantonese, Hindi and stay competitive in the 21st century. In many other countries, it is the norm for people to know more than one language.
- Technology is continually evolving, and customers and staff must remain current
- Understanding of competitors and merchandise is essential and emerging market places.
- It is critical to have a stable workforce: otherwise, it turns a revolving door.
Create a work atmosphere that is enjoyable and stable.
Once diversity is viewed as a business strategy, then the organization has a better chance of not only succeeding but also thriving. Apparently a large percentage of businesses put up all types of vision and mission boards, but do not necessarily adhere to it. The key in today’s business climate is not only to talk about diversity, but actually implement the solutions.
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